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How do I cancel my order?
If you wish to cancel an order that's taking longer than expected and hasn't been dispatched yet, please contact us as soon as possible to process the cancellation.
How do I check the status of my order?
If you haven't received an update on your order, rest assured that we are working on getting it shipped out. Orders are typically ready to be shipped within a specific timeframe mentioned on our website depending on the item and will include tracking
What do I do if I need an item urgently?
We comprehend the necessity of receiving orders promptly, especially for special events. Thus, we strive to expedite the shipping process whenever possible. However, our products often require a production period before they are ready to ship, so ple
How does the return process work?
In the event you need to return an item, please use our returns portal accessible via the provided URL. We request detailed photos of the item from various angles for our quality control department when necessary. Once we receive the return, we will
How do I check the status of my order?
If you haven't received an update on your order, rest assured that we are working on getting it shipped out. Orders are typically ready to be shipped within a specific timeframe mentioned on our website depending on the item and will include tracking
What do I do if I need an item urgently?
We comprehend the necessity of receiving orders promptly, especially for special events. Thus, we strive to expedite the shipping process whenever possible. However, our products often require a production period before they are ready to ship, so ple
How do I cancel my order?
If you wish to cancel an order that's taking longer than expected and hasn't been dispatched yet, please contact us as soon as possible to process the cancellation.
How does the return process work?
In the event you need to return an item, please use our returns portal accessible via the provided URL. We request detailed photos of the item from various angles for our quality control department when necessary. Once we receive the return, we will
Can I get a refund to a different account if my card is canceled?
We can only issue refunds to the original payment method used for the purchase. However, if your card has been canceled, we offer the option to receive the refund as store credit, which you can use for future purchases with us.
How do I initiate a return or exchange for my order?
To initiate a return or exchange for your order, please follow these steps:. Once we receive and verify the condition of the shoes, we will process your request promptly.
Do you offer customizations for shoe styles and colors?
We welcome inquiries for customizations of shoe styles and colors. We recommend providing us with specific shades or examples of what you have in mind to assist us better. If possible, please provide photos or color references for the customization y
What should I do if my purchased item arrives damaged or has a defect?
For purchased items that arrive damaged or with a defect, please reach out to our team with photographic evidence of the issue within 24 hours you recieved the item. While we cannot replace items that are damaged due to inappropriate use or maintenan
Can I correct an order if I chose the wrong size?
If you've made a mistake with the sizing in your order, please reach out to us. You can confirm the size change by contacting our team, and we will make the necessary adjustments to the order as requested.
Where are your shoes made?
Our shoes are crafted by top artisans located in various locations worldwide. We pride ourselves on providing a global touch with our diverse and skilled craftsmanship. You can explore our collection on our website and enjoy free worldwide shipping.
What is the fitting guide for your shoes?
Shoe fit can vary by style, but we generally recommend trying a size up if you are in between sizes. For example, if you wear a 10.5 in one brand and an 11 in another, a size 11 might be the best place to start with our shoes. However, this is only a
What is the procedure for processing an order with the correct size after a customer size error?
If an incorrect size has been ordered, we can update the order to the correct size as requested by the customer. Customers are encouraged to reach out as soon as possible to make such corrections.
When will I receive an update on my order?
We work to expedite the process for orders as soon as possible. If part of your order is ready and the other is in production, we will ensure that our master shoemaker accelerates their work to deliver your complete order promptly. We appreciate your
How long does it take for Made-to-Order shoes to be produced?
Made-to-Order (MTO) shoes typically take about two weeks for production. We appreciate your patience during this time, and we will notify you once your order has been shipped.
What actions should I take if I receive incorrect items?
If you've received incorrect items, please specify which part of the order is wrong. We can then arrange for a replacement or return through our returns process. Visit our returns page, or contact us for assistance with this issue.