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<p>We comprehend the necessity of receiving orders promptly, especially for special events. Thus, we strive to expedite the shipping process whenever possible. However, our products often require a production period before they are ready to ship, so please plan accordingly and order in advance.</p>

We comprehend the necessity of receiving orders promptly, especially for special events. Thus, we strive to expedite the shipping process whenever possible. However, our products often require a production period before they are ready to ship, so ple

What do I do if I need an item urgently?

Do you ship internationally?

SHIPPING AND DELIVERY

ORDERS

RETURNS & REFUNDS

DISCOUNTS & PROMO CODES

What if my package gets lost or arrives damaged?

OTHERS

How do I cancel my order?

How do I check the status of my order?

How does the return process work?

Can I get a refund to a different account if my card is canceled?

How do I initiate a return or exchange for my order?

Do you offer customizations for shoe styles and colors?

What should I do if my purchased item arrives damaged or has a defect?

Can I correct an order if I chose the wrong size?

Where are your shoes made?

What is the fitting guide for your shoes?

What is the procedure for processing an order with the correct size after a customer size error?

When will I receive an update on my order?

How long does it take for Made-to-Order shoes to be produced?

What actions should I take if I receive incorrect items?

What do I do if I need an item urgently?Updated 7 months ago