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<p>In the event you need to return an item, please use our returns portal accessible via the provided URL. We request detailed photos of the item from various angles for our quality control department when necessary. Once we receive the return, we will process your refund promptly.</p>

In the event you need to return an item, please use our returns portal accessible via the provided URL. We request detailed photos of the item from various angles for our quality control department when necessary. Once we receive the return, we will

How does the return process work?

Do you ship internationally?

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RETURNS & REFUNDS

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What if my package gets lost or arrives damaged?

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How do I cancel my order?

How do I check the status of my order?

What do I do if I need an item urgently?

Can I get a refund to a different account if my card is canceled?

How do I initiate a return or exchange for my order?

Do you offer customizations for shoe styles and colors?

What should I do if my purchased item arrives damaged or has a defect?

Can I correct an order if I chose the wrong size?

Where are your shoes made?

What is the fitting guide for your shoes?

What is the procedure for processing an order with the correct size after a customer size error?

When will I receive an update on my order?

How long does it take for Made-to-Order shoes to be produced?

What actions should I take if I receive incorrect items?

How does the return process work?Updated 7 months ago